Frequently Asked Questions

Delivery lead times are stated on our product profile pages and are provided as a guide only. You are more than welcome to contact us prior to placing your order, and our team will be able to advise the current lead time you can expect (economy and worldwide influences  that are outside of our control can affect lead times for certain ranges of our products, i.e., acts of war, which can delay the delivery of certain components).

We also have a range of Quick-Ship products available for those who need office chairs (or general furniture) in a hurry.

Once an order has been placed with us, we will be in touch to confirm an expected date.  Nearer to this time, we will reconfirm and provide tracking information if available for your convenience.

Please note: Your delivery may arrive anytime between 7.00AM & 6.00PM. Please ensure you are available to receive your delivery, as there may be a redelivery charge at our standard delivery rates.

For delivery outside of the UK mainland, please get in touch for a tailored quotation.

Please see our full T&Cs for more information.

We’re delighted to partner with trusted couriers who will deliver your items safely to your door (ground floor only), with no extra cost to you.

In most cases, your chairs will arrive flat-packed to keep them safe on their journey to you. Rest assured, assembly is simple, and we’ll include easy-to-follow instructions with your delivery.

From our experience and customer feedback, most clients find the process quick and simple. If you need any assistance, our team is available by phone or email to help guide you through it.

We offer a ERGO-Fit delivery and installation (white glove) service where we can deliver your item either fully assembled or assembled on site with delivery to a chosen location.

To enable us to tailor a quote to meet your needs, please contact us to discuss the options.

Delivery to a ground-floor reception is FREE OF CHARGE.

A delivery and assembly service can be provided; however, an additional charge may apply depending on location and requirements. Pricing is available on application.

Our furniture is delivered Monday to Friday (Bank Holidays excluded) between 7am and 6pm.

If you require a weekend or out-of-hours delivery/installation, please get in touch before placing your order so we can provide an appropriate solution.

We deliver office chairs and furniture across Mainland UK. This includes all major cities, towns, and villages, including:

• London
• Birmingham
• Manchester
• Leeds
• Glasgow
• Liverpool
• Sheffield
• Bristol
• Newcastle
• Nottingham
• Cambridgeshire
• Bedfordshire
• Suffolk
• Essex

And many more locations nationwide.

For deliveries outside of Mainland UK, pricing can be requested on application.

Our full returns policy covers:

• Faulty Goods
• Bespoke Products
• Standard Terms
• Refund

On receipt of the goods, please inspect carefully for damage and advise the carrier’s driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as “unexamined” or “unchecked”.

Should you sign the consignment note as “received in good condition”, you may be liable for any damages.

In the unlikely event you receive any damaged goods, please advise us via email to sales@ergonomicsolutionsdirect.com or by telephone on 01480 260 140 within 24 hours of receipt, accompanied by photographic or video evidence of the damaged goods by email.

Fabric swatches shown on screen are for illustrative purposes. If you’d like to request a swatch card or physical sample, please complete our contact us form or give us a call on Tel: 01480 260 140.

You can complete our chair assessment form and send it back to us. Our ergonomists will review your requirements and recommend the most suitable seating options based on your specific needs.

We offer several simple ways to help you find the right ergonomic chair.

• You can use our Ergo Find tool on the website for a quick recommendation.
• Or complete our chair assessment form and send it back to us.
• Alternatively, you can give us a call (t: 01480 260 140) or drop us an email.

Our team will review your requirements and provide tailored chair suggestions to suit your needs.

We have a selection of ergonomic chairs available to try at our working showroom in Kimbolton.

We can also arrange visits to our trusted supplier partners and manufacturers’ showroom facilities located in London and across the UK, giving you access to an even wider range of ergonomic office seating solutions.

At Ergonomic Solutions Direct, we can offer a 30-day credit account, although this is on a case-by-case basis, and checks may be carried out on the individual Buyer or the company of the Buyer.

Eligible organisations include:
• Businesses (subject to a credit clearance)
• Nurseries
• Schools
• Colleges
• Universities
• Educational Establishments

Please complete our credit account form and return to sales@ergonomicsolutionsdirect.co.uk. A copy of the account form can be requested using the same email address or by phone: 01480 260140

Our team is happy to help with product advice, quotes, or general queries. You can contact us in a few easy ways:

Via our contact form: just send us your enquiry and a member of the team will get back to you ASAP.

By Phone or Email: speak to a member of our team – Monday to Friday, between the hours of 9am and 5pm and we’ll do our best to answer your enquiry as quickly as possible.

Or you can direct message us via our website chat facility.  Look for the speech bubble icon, normally located at the bottom right of your screen. We aim to respond straight away, however, if we are already assisting another customer, or it is outside of office hours, please leave your contact details along with a brief overview of your enquiry. We’ll get back to you as soon as possible.

Ordering online with Ergonomic Solutions Direct is simple.  Once you have selected your chosen products in a finish of your choice (not forgetting any special features you would like added), please proceed to check out.

Here, you will be able to set up an account or check out as a guest.  Complete your billing and delivery address details and add any notes to your order.  Secure payment details are also shown on the same screen, and once entered, all you need to do is click the ‘place this order’ button.

You will receive an immediate email acknowledgement to confirm your order (if you don’t receive this email, please check your spam folder, and if still not located, please get in touch to check we have received your order.

We will process your order and forward a sales acknowledgement for you to check and confirm.  We will also provide any specific delivery information, including an expected date of delivery.

But don’t worry, we like to stay in touch with our clients, and we will update you as much as we can throughout the order and delivery process, as well as provide courier tracking information when available.

We’re happy to take orders over the phone. However, for your privacy and security, we’re unable to accept payment details by phone.

In these circumstances, we can either send you a secure payment link or provide our bank details for BACS/bank transfer payment.

An order confirmation will be emailed to you. We ask you to confirm or raise any issues (within 48 hrs) to ensure the item ordered meets your expectations.

All of our prices on our product category pages are exclusive of VAT.  At checkout, VAT will be added at the current UK rate, with a full breakdown clearly displayed on screen and included in your order confirmation.

As long at the item purchased is subject to VAT, we can provide a VAT invoice/receipt which can be used for business records or accounting purposes.

Ergonomic Solutions Direct is a VAT-registered business.
VAT No: 152 9941 86

We are happy to provide special pricing on ergonomic chairs, desks, and storage (all office furniture) when brought in bulk or for multiple pieces of furniture for a project.

Please contact us to discuss your requirements and for a tailored quotation.

We can accept various forms of secure payments, including:

• Visa debit and credit card payments
• PayPal
• Bank Transfer (BACS).

Our chosen payment partners are secure, global payment processers holding payment industry security certification.

For peace of mind, sensitive data is securely encrypted, making it safe for businesses and customers alike.

For peace of mind, all our ergonomic chairs and furniture products are covered by a manufacturer’s warranty.

You can view warranty periods on our product pages.  If you are having trouble locating them, please give us a call, and we will happily check and confirm for you.

As a guide, most of our furniture (excluding accessories) is covered by a 5-year guarantee as standard.

We collaborate with several reputable brands/manufacturers, and while issues are rare, they can occasionally occur due to a component defect. If any item supplied develops a fault within its warranty period from the date of receipt, you must inform us before taking any further steps.

It is helpful if you can provide photos or a short video highlighting the fault to enable us to arrange the next appropriate step for repair, return, or replacement in line with the manufacturer’s policies.

Please report any issues to: sales@ergonomicsolutionsdirect.co.uk or T: 01480 260 140.

We can offer advice and recommendations regarding the correct set-up of your workstation, including:

• Advice on the correct posture to help you sit more comfortably.
• Ergonomic chair recommendations that meet your specific requirements.

Workstation set-up advice and suggestions for accessories that may aid your day-to-day comfort.

We can provide chair assessments for anyone working from home (WFH).  For immediate results, use our handy ERGO Find feature on our website, where, in 6 simple steps, we will recommend chairs that meet your specifications.

Alternatively, you can complete our online form and return it to us for tailored recommendations that meet the details submitted.